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Language Training - English for the Telephone

As the telephone becomes unquestionably and increasingly the main vehicle for business communications, RTS has identified a need to provide packages to its clients that will enable them to communicate confidently and effectively on the telephone.

RTS Trainers are well aware of the potential difficulties of managing a telephone conversation, especially when there is a native speaker on the other end who may or may not make many concessions. With this in mind, RTS has produced specialised modules that can be adapted to the specific needs of any participant.

Course objectives:

Improving comprehension
Building up confidence
Speaking concisely and effectively
Improving general fluency
Using appropriate language for the task
Using appropriate level of formality

Course Content

All the main aspects of telephone interaction are covered. Here are a few examples:

Introducing yourself
Asking for clarification
Making arrangements
Giving excuses
Negotiating terms
Asking for information
Giving information
Concluding

Advantages

As the course takes place entirely on the telephone there are several advantages:

As well as receiving a lesson from the Trainer, the participant is automatically given the opportunity to get to grips with the difficulties of managing a telephone conversation with a native speaker.
The Trainer will know exactly what areas need to be covered by focusing on the participant's daily working life and preparing tailor-made lessons.
A flexible timetable can be operated, thereby minimising absences and maximising weekly exposure.
If the participant is a home worker, she/he is not obliged to travel to the office or school.
The participant prepares material to be practised on the telephone before the lesson. This means that oral practice time is maximised during the lessons.

Implementation

As with its e-learning programmes, RTS utilises internet telephony to deliver its Telephone English packages. This gives the added advantage of access to file sharing and whiteboard facilities for optimum learning potential.

Course length

Standard courses consist of two half-hour sessions per week for a total of 20 hours. The course can be intensified to suit your needs!

LANGUAGE TRAINING	RTS TEST PREP EUROPE	INTERPRETING & WRITING
The knowledge and expertise accumulated through working with a variety of corporate clients, both large and small, local and multi-national, enables RTS to satisfy the most diverse needs – from General English or General Business English to highly-specialised and technical language. Over the years we have also extended our services to other European languages.	RTS TEST PREP EUROPE helps students achieve the best results in GRE, TOEFL, TOEIC, and other tests, as well as gain admission to the most prestigious MBA programmes and top universities worldwide. The RTS TEST PREP EUROPE method, a unique and effective preparation programme, is one reason why thousands of applicants choose to join our courses in centres around the world every year.	Do you need help in writing that important presentation? Or the support of an interpreter when receiving a foreign colleague or client? Then rest assured that our personalised service will meet all your expectations. The RTS Business Services division was created to help our clients project a first-class image to the international business community.